Wimmera Health Care Group wants to enable you to be part of your care. One way we do this is involving you with your 'handover'. This is when a nursing shift change occurs and information about you, your care and your condition is passed on to the next shift.
We want you to be involved in this process, so we do a 'handover' at the bedside. Click here for more information.
WHCG supports and respects all children.
WHCG is committed to the cultural safety of Aboriginal children and children from culturally and/or linguistically diverse backgrounds, and to providing a safe environment for children with a disability.
Even though Wimmera Health Care Group is a public hospital, you can elect to be treated as a private patient and you won’t be left with out of pocket expenses.
Our Private Patient Liaison Officer is dedicated to helping you through each stage of your hospitalisation.
As a private patient, you will enjoy peace of mind knowing you, your child or family member will receive the highest standard of medical services along with the special privileges of private care such as:
- Preferential access to a single room
- No out of pocket expenses (excludes discharge medications)
- Health fund gap and excess reimbursed by Wimmera Health Care Group
- A la carte menu and beverage selection
- Free television and internet use
- Free telephone use
- Daily newspaper
- Welcome pack (for overnight admissions)
- Free voucher at the Hospital Coffee Shop
- Use of hotel-style bath sheet and robe
- Personal assistance from our Private Patient Liaison Officer.
By using your private health insurance, you are helping Wimmera Health Care Group to maintain facilities and provide more equipment and services. Your choice to be a private patient will make a real contribution to the future of local health services.
Private Patient Liaison and Patient Billing
(For all of your Private Health, Worksafe and TAC queries)
Accounts Receivable (for payments to WHCG)
Monday – Friday 8am – 5pm Ph- 5381 9209
Information for Medicare Ineligible Patients
Please see the pricing schedule relating to treatment/admissions for relevant patients. Click here.
Patient Information Directory
Our Patient Information Directory provides an A-Z of hospital information. It is designed to answer some of the most frequently asked questions patients and their families may have during their stay at Wimmera Health Care Group. A copy of this directory is available in each bedside locker at the Horsham campus.
Patient Information for Patients Undergoing Elective Surgery
Click here for information current as at 25 August 2020
Shared Decision Making Tools
Emergency Department System
Wimmera Health Care Group does not offer an outpatient service, but it does have an Emergency Department.
The Emergency Department is designed and staffed to treat medical emergencies. Unfortunately some people attending the department may experience lengthy delays before they are seen by a doctor due to their case not being classified as an emergency. Non-emergency cases presenting to the department can also cause delays for people who are in need of more immediate medical attention.
The department triages, or categorises, patients who present to the department and people are seen based on their triage status. If your case is not an emergency then Wimmera Health Care Group asks you to consider seeing your own doctor, instead of attending the Emergency Department.
Below is an image which depicts the triage categories.
My Health Record
My Health Record is a secure online summary of an individual’s key health information. Click here for information.
The Australian Charter of Healthcare Rights in Victoria describes the rights of patients and other people using the Australian Healthcare system. These rights are essential to make sure that wherever and whenever healthcare is provided it is of high quality and is safe.
At Wimmera Health Care Group services are responsible for ensuring that all healthcare consumers and healthcare professionals are made aware of the consumer rights and responsibilities.
A shared understanding of the consumer’s rights contributes to providing safe and high quality person-centred care. Informing consumers of their rights and involving them in their care improves the experience of consumers, clinical outcomes and use of resources.
Healthcare professionals play a vital role in ensuring that quality care is delivered to patients and consumers. This will be achieved by being aware of the charter and its contents: understanding the rights of patients, consumers and their families and carers and helping patients, consumers, families and carers achieve their rights.
Protection and Use of Your Health Information
Communicating with Your Health Care Provider
For tips on communicating with your health care provider when you're in hospital, click here.