2020 International Year of the Nurse and Midwife Banner

Bedside Handover1Clinical Handover Poster

Wimmera Health Care Group wants to enable you to be part of your care. One way we do this is involving you with your 'handover'. This is when a nursing shift change occurs and information about you, your care and your condition is passed on to the next shift.

We want you to be involved in this process, so we do a 'handover' at the bedside. Click here for more information.

Children's Safety

WHCG supports and respects all children.

WHCG is committed to the cultural safety of Aboriginal children and children from culturally and/or linguistically diverse backgrounds, and to providing a safe environment for children with a disability.

Private Patients

Even though Wimmera Health Care Group is a public hospital, you can elect to be treated as a private patient and you won’t be left with out of pocket excess or gap expenses (excludes discharge medications) and our Private Patient Liaison Officer is dedicated to helping you through each stage of your hospitalisation.

By using your private health insurance, you are helping Wimmera Health Care Group to maintain facilities and provide more equipment and services. Your choice to be a private patient will make a real contribution to the future of local health services.

Enquires

Private Patient Liaison and Patient Billing
(for all your Private Health, Worksafe and TAC enquires)

Monday – Friday 9am – 4pm ph-5381 9300 E:This email address is being protected from spambots. You need JavaScript enabled to view it.

Accounts Receivable (for payments to WHCG)

Monday – Friday 8am – 5pm Ph-53819209

Information for Medicare Ineligible Patients

Please see the pricing schedule relating to treatment/admissions for relevant patients. Click here.

 

Patient Information Directory

Our Patient Information Directory provides an A-Z of hospital information. It is designed to answer some of the most frequently asked questions patients and their families may have during their stay at Wimmera Health Care Group. A copy of this directory is available in each bedside locker at the Horsham campus.

 

Patient Information for Patients Undergoing Elective Surgery 

Click here for information current as at 25 August 2020

 

Shared Decision Making Tools 

Acute Bronchitis – Patient Decision Aid

Colonoscopy - What you Need to Know

Middle Ear Infection – Patient Decision Aid

Sore Throat – Patient Decision Aid

 

Emergency Department System

Wimmera Health Care Group does not offer an outpatient service, but it does have an Emergency Department.

The Emergency Department is designed and staffed to treat medical emergencies. Unfortunately some people attending the department may experience lengthy delays before they are seen by a doctor due to their case not being classified as an emergency. Non-emergency cases presenting to the department can also cause delays for people who are in need of more immediate medical attention.

The department triages, or categorises, patients who present to the department and people are seen based on their triage status. If your case is not an emergency then Wimmera Health Care Group asks you to consider seeing your own doctor, instead of attending the Emergency Department.

Below is an image which depicts the triage categories.

 

My Health Record

My Health Record is a secure online summary of an individual’s key health information. Click here for information.

 

Your Rights

The Australian Charter of Healthcare Rights in Victoria describes the rights of patients and other people using the Australian Healthcare system. These rights are essential to make sure that wherever and whenever healthcare is provided it is of high quality and is safe.

At Wimmera Health Care Group services are responsible for ensuring that all healthcare consumers and healthcare professionals are made aware of the consumer rights and responsibilities.

A shared understanding of the consumer’s rights contributes to providing safe and high quality person-centred care. Informing consumers of their rights and involving them in their care improves the experience of consumers, clinical outcomes and use of resources.

Healthcare professionals play a vital role in ensuring that quality care is delivered to patients and consumers. This will be achieved by being aware of the charter and its contents: understanding the rights of patients, consumers and their families and carers and helping patients, consumers, families and carers achieve their rights.

Australian Charter of Healthcare Rights - Click on the headings below for further information

- How can I use this Charter
- Do you Know Your Rights
- Hindi
- Karen
- Nepali



Protection and Use of Your Health Information 

Click here for information

 

Communicating with Your Health Care Provider 

For tips on communicating with your health care provider when you're in hospital, click here.

 

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