2020 International Year of the Nurse and Midwife Banner

At Wimmera Health Care Group we are committed to providing the best care, as close to home as possible. To support this, we are introducing telehealth as an option when suitable. Using telehealth, you can have an appointment with your specialist by video. You can do this from your home, with your local GP or at your local health service.

Telehealth must be requested and booked in advance.

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WHCG Staff Button
WHCG team members leading a telehealth consultation login to Wimmera Health Care Group Waiting Room ( Healthdirect Video Call).

Notes on Telehealth platform compatability 
Google Chrome web browser on one of:

* PC with Windows 7+
* Mac with MacOS 10.12+
* Android smartphone/tablet with Android 5.1+

Apple Safari web browser on either:

* Mac with MacOS 10.12+
* iPhone or iPad with iOS 11.4+

Telehealth brochure (pdf)

Instructions for telehealth consult using a computer or laptop (pdf)

Instructions for telehealth consult using an ipad, tablet or smartphone (pdf)

 

How it Works

You can have the appointment in your home (or anywhere that suits) using your own computer, or with your local GP or other healthcare provider. Telehealth must be requested and booked in advance.

What you’ll need

You’ll need a reasonably up-to-date device (computer, iPad, tablet or smart phone) and internet with the Chrome browser to take part in a Video Call. This could be in your home, with your local doctor or elsewhere.

Troubleshooting

Please do a test call when your appointment is booked and again on the day of your appointment. If it doesn’t work on the day, we may need to reschedule your appointment or run it by telephone.

If video call does not work for you today

If you can’t get Video Call to work, or need to cancel or reschedule your appointment, please call us.

Eligibility for telehealth

Any patient can be offered telehealth if it is clinically suitable. Telehealth can be billed to Medicare, only when certain criteria are met.

Contact

If you need to change your telehealth appointment or prefer to attend a face-to-face appointment, please contact our Outpatients Department. Please tell us your name, UR number and appointment date.